Measuring beliefs and satisfaction regarding nursing care among Greek patients on hemodialysis
Elenitsa Ferentinou, Margarita Giannakopoulou, Panagiotis Prezerakos, Athanassios Sachlas, Paraskevi Theofi lou, Sophia Zyga
Background: During the last decades an increased interest has taken place intensively with regards to the assessment of patients’ satisfaction and their beliefs regarding provided nursing care. In the context of the present study, empirical data are presented in a sample of patients with end - stage renal disease undergoing haemodialysis in order to assess their beliefs concerning provided nursing care as well as their level of satisfaction related to the provided services. Method: A questionnaire which has been developed in the context of the current study was used, consisted of seven domains, in order to measure patients’ satisfaction on maintenance dialysis. 320 questionnaires were totally distributed. The total number of the questionnaires that were filled in and finally returned was 284. Results: The mean of patients’ status of health was 65,51 (±21,562). The majority of patients indicated above average satisfaction with regards to the availability of information before the beginning of haemodialysis as well as the provision of nursing care. It is important to note that a large percent of patients did not indicate satisfaction concerning psychological support provided by health professionals (16,7%), medical care (15,8%), frequency of medical visits (15,8%) as well as the feeling of safety during the session of haemodialysis (15,8%). Discussion: The findings are useful to healthcare professionals, doctors, psychologists, nurses, as well as health services administrators, entrusted to provide medical treatment in patients with kidney disease.