E-ISSN 2146-8346


Journal of Behavioral Health. 2013; 2(1):(48-295)


The relevance of staff performance evaluation in a preexisting nursing environment: Everything is new to everyone

Hamidah Hassan, Ruth Packiavathy Rajen Durai, Maziah Marzuki, Santhna Letchimi Panduragan, Samsiah Mat

Abstract

Background: Performance evaluation is a continuous process. In nursing, clinical performance encompasses more than just cognitive skills; it also requires skills from affective and psychomotor domains. The aim of this study was to evaluate the staff performance that had been trained within an environment of “everything is new to everyone.” Methods: A comparative descriptive study was conducted on 113 nurse graduates with 33 head nurses as first evaluator, and seven nurse managers as second evaluator. The instrument used is consisted of 33 items with six domains of performance: punctuality, physical appearance, attitude and commitment to work, service excellence, positive relationship & communication skills, and leadership skills; together with three sets of open-ended structured questions. Results: Eighty six (76.10%) graduates were rated as “excellent” and 20 (17.69%) were rated as “very good”. Thus, 106 (93.8%) of the nurse graduates had performed well if the two groups "excellent" and " very good" were to be put together as one. Conclusion: The performance evaluations by both evaluators were found to be consistent meanwhile personal qualities such as wisdom and reflection were found to be important in determining an erratic staff performance evaluation

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